Carolina Yong

Director of Property Operations
“I have an opportunity to make a difference in the lives of many individuals, whether they are my direct reports or residents who are looking up to me to provide the ‘extra’ helping hand or ears to voice their concerns and trust me for guidance and support.”

Since joining MidPen in 2021, Carolina elevates the customer service experience with our internal teams and residents. She provides structure and process to the many workflows related to KPIs and compliance. 

Carolina is leading the path to the centralization and automation of the waitlist process for stable properties.  This initiative will allow reaching more individuals and households at once, significantly reducing the time to be eligible. 

 Carolina loves to hang out and play with her fur babies. She enjoys travel and adventure. 

Fun Fact